Sunday, March 3, 2013

How to conduct operation audit in Hotel Front Office


1) Check special procedures in place for processing guest express/special delivery mail?
2) Are guest safety deposit box procedures established and implemented?           
3) Are enough hotel directories available to the guests?           
4) Do front office receptionists and cashiers have friendly, positive attitudes?
5) Check for proper signage, so guests don’t wait in the wrong place?                  
6) Are the procedures for guests waiting in lines for check-in/check-out frequently monitored and changed if necessary?

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