Saturday, May 26, 2012

How to Calculate Room Count Accurately

Important Points to Accurately calculate Room Count.

It is important for Front desk agents to know exactly how many rooms are available, especially if the hotel expects to operate near 100 percent occupancy. Once procedures for gathering room count information are established, planning procedures can be extended to longer periods of time to form a more reliable basis for revenue, expense, and labor forecasting.

Read More :  Accurate Room Count

Saturday, May 19, 2012

Uniformed Service in hotels - ( Definition and Roles ):-

Employees who work in the uniformed service department of the hotel generally provide the most personalized guest service. Taken into consideration the degree of attention given to the guests by this department, Some Properties refer these as Uniformed services others simply as Guest service.
While personal in reservations, front desk, and communications areas effect guest perceptions, it is often personal  in uniformed service who make a lasting impression. Also uniformed service staff are usually classified as "tipped employees", Since a portion of their income is derived from guests gratuities !  
The primary positions within the uniformed service department are:
  • Bell attendants - Persons who provides baggage services between service between the lobby area and the guest room.
  • Door attendants - Persons who provide curb-side baggage service and traffic control at the hotel entrance.
  • Valet Parking attendants - Persons who provide parking service for guests automobiles
  • Transportation personnel - person who provide transportation services for guests.
  • Concierges - Person who assist guests by making restaurant reservations, arranging for transportation, getting tickets for theater, sporting etc.
   Read more here : Uniformed Services

Room Maintenance Cart Tools and Supplies

In Order to handle the guestroom maintenance activities efficiently and with minimal downtime for the room, the guestroom maintenance person is usually given a guest room maintenance cart. This Cart should contain tools and supplies necessary to deal with typical encountered problems or needs.

Read more on : Room Maintenance Cart Tools and Supplies

Sunday, May 13, 2012

Job Description for Food and Beverage Director

REPORTS TO: General Manager
The Director of Food & Beverage is responsible for co-ordinating all phases of group meeting/banquet functions held in the Hotel; coordinate these activities on a daily basis; assist clients in program planning and menu selection; solicit local group Food & Beverage business; maintain the services and reputation of Your Hotel and act as a management representative to group clients.

1. Achievement of budgeted food sales, beverage sales, labour costs and profitability.
2. Completion of Customer Follow-up calls on a timely basis.
3. Timely analysis of Food & Beverage Prices in relation to competition.

Read More : Food and Beverage Director or Manager

Job Description for Airport Representative


REPORTS TO: Front Office Manager / Assistant Managers

Assists and ensures that all hotel guests are treated accordingly, during pick and transfer.

Read More on : Airport Representative

Saturday, May 12, 2012

Lobby / Duty Manager Job Description

Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
Read More:- Lobby / Duty Manager

Friday, May 11, 2012

How to Make Cash Drop Envelope for Front office - Eco Friendly !

This topic is about making a Eco Friendly cash drop envelope for Hotel Front Desk Cashiers !

Required Items:- 

  1. Used Envelopes Any Type.
  2. Used once sided Paper.
  3. Cash Drop Envelope Format.
Read more on How to Make Cash Drop Envelope - Eco Friendly !