Sunday, June 30, 2013

Floor Pantry Cleaning Tips :

  • Each housekeeping floor / sections will have a floor pantry to keep the par supply of linen, cleaning supplies, guest stationeries and amenities.
  • The floor pantry should always have the linen required for that floor in circulation.
  • Normally the floor pantry should be ideally located near the service elevator.
  • Should have locked shelves to store linen and supplies

Saturday, June 22, 2013

Tips for sorting soiled uniforms and linen in hotel laundry:

Safety precautions while sorting laundry:
  • Wear gloves as per the industry standards.
  • Wearing gloves while sorting linen will avoid accidental cuts from any broken glasses in restaurant linens.
  • Remove unwanted items from soiled laundry as you sort it.
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Housekeeping Floor Supervisor job description:

Reports to : Exectuve Housekeeper / Asst. Executive housekeeper

Position Summary:

Floor Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

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Bed making tips for extra bed and sofa cum bed

Make extra beds / Roll away beds:
  • Only Sheets and blankets are used for making extra bed.
  • Refer the room boy allocation sheet to find out which the list room numbers where the extra bed to be placed.
  • The procedure for making a extra bed is similar to that of standard bed making.
  • Place the blanket and tuck it and the top sheets tightly at the foot and then on both side of the bed.
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Saturday, June 15, 2013

How handle guest request and complaints in Housekeeping

While taking a message the following procedure has to be followed:
  • Name of the person for whom the message is intended.
  • Name of the person leaving the message.
  • The contact number of the person leaving the messages.
  • Date, Time, and Initials.
  • Details of the Guest request / Messages.
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Bed Making tips for Housekeeping department

Preparing for Bed Making:
  • Remove soiled bed linen from the bed.
  • Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even.
  • Always adjust the mattress with your leg and not with your back to avoid any injuries.
  • If the mattress pad is stained then remove it.
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Saturday, June 8, 2013

How to setup departmental policies in Housekeeping :

Department orientation:
  1. On the first day all new staff is introduced to all the Executive/ Supervisors of Housekeeping.
  2. They are shown the Housekeeping office, laundry and uniform/linen room.
  3. They are shown all other administrative offices and public areas.
  4. They are shown some of the rooms, pointing out fire exits, pantries, and location of fire alarms and location of service lifts.       
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Friday, June 7, 2013

House Keeping Control Desk Duties:

The Housekeeping control desk is the nerve centre of the Housekeeping Department.

It is the one point contact for all Housekeeping activities which also controls, co-ordinates and keeps a constant link among the various activities taking place at different locations by Housekeeping staff.

Below reports are used at control desk:
  • Departure report.
  • Expected arrival register.
  • Room Status report.
  • Guest Call Register.
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