Sunday, July 28, 2013

Lost and found procedures:

An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item.
There should be one dedicated location to receive lost and found items whether it is found in guestrooms etc.

Laundry Operation cycle and flow chart:

The laundry department has a basic cycle of operation with the below steps:
1. Collecting Soiled Linen.
2. Transport Soiled Linen to Laundry department.
3. Sorting of Linen and Uniforms.

Organizational chart for housekeeping department

The organization chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department.

Sunday, July 14, 2013

Housekeeping desk control task list:

Good knowledge in handling guest requests.

Good knowledge of Housekeeping operations.

Responsible for Departmental keys and guest room master cards.

Responsible for all calls coming to the Desk and to convey the right message to the right person.

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Laundry manager job description:

  1. Developing and putting into operation the current system and technical advancement in the field of Laundry operations.  
  2. Formulating washing formula for stained loads.  
  3. Ensuring the washing of linen and uniform as per standard.
  4. Maintenance and upkeep of all laundry equipment.

Key control procedures in Housekeeping:

Housekeeping staffs should have a good knowledge about the types of keys and locks used in the hotel.

When room attendants return the room key ask them to sign on the key control register.

Room maids should never give the floor key to any guest or other hotel staffs.