Saturday, November 23, 2013

Policies for entering a guest room with DND / Do Not Disturb Sign

When approaching a guest room for cleaning, first check if the guest had placed a Do not Disturb ( DND ) sign.

Some hotels has a Do Not Disturb Lamp / Light next to the door bell and other hotels has door knob card with DND sign.

Rooms displaying the “DND” notice not to be disturbed.

Organization Chart for hotel Sales and Marketing department

Recruiting successful hotel sales staffs:

Effective sales people are the keys factors for the success of hotels sales efforts, it is very important to select the right people for the sales job.

One of the major issues which hospitality industry faces is the high staff turnover rate. So it is better to hire the best sales persons and retrain them over a short period to reduce the business lost during hiring and training period.


How to setup a Marketing mix for your hotel

Defining a proper marketing mix for hotel industry is crucial for the success of hotels marketing efforts. A marketing mix is used to indicate the several marketing variables used by the sales team to target specific guests or target market segments.

1) Service / Facilities
2) Place and Distribution
4) Room Rate or Pricing
3) Promotions and communications


How to Optimize the hotel website for Maximum booking

In this new era of technologies internet had become a very powerful marketing tool for hospitality industry for targeting guests from different market segments.

Hotels uses online booking channels like GDS (Global distribution systems), OTA (Online Travel Agents) and Hotel Website to generate bookings.

How to clean Hotel Front office / Lobby area

Hotel lobby should be clean 24 hours of the day.

All lobby and front office areas like flooring, ceiling, furniture, glass doors, glass windows, ashtrays, fixtures etc. should be clean at any given time.