Hotel IT Emergency / Contigency Plans:
On an unforeseen event of the Hardware, Operating System layer or Application Software fails, hotel will have no alternative but to switch over to manual operations for immediate uninterrupted operations.
Handling Wake-up calls for Guests:
It is very important to handle wake up call accurately and promptly for guests in hotel font desk operations, If Front desk staffs fails to give the wakeup call to guests then this can lead to inconvenience to guest
Sample Wake-up Call report:
Wake-up call report format used in Front office.
SOP Reservation Holding time:
While taking down the reservation the reservation agent should inform the guest / booker about the standard reservation holding time or release period as per the hotels policy.