Front office team has to be prepared for receiving a group in the hotel. They should also make sure that the requested rooms and ready at the time of group arrival and also the room blocking as been done as per the rooming list sent by the Travel Agent / Company.
Pre Arrival ( Either one or two days before group arrival):
1) Duty roster must be prepared accordingly and to be approved by the Front office manager. ( appropriate staffing level should be considered according to group movements)
2) Read appropriate Group Folder / Contract.
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