Wednesday, January 9, 2013

SOP – Taking over a shift in hotels

Objective: An effective front office communication involves the use of log books, information directories, emails and telephone procedures. A proper hand over of shift is required to ensure smooth running of the front office shifts.Report to work place at the correct time.

 •Ensure you are dressed and groomed to hotel.
 •Check notice boards in the back office.
 •Check the hotel position overview for a week.
 •Attend briefing and take Hand over from the previous shift
 •Make sure to give hand over and take hand over.
 •All Front office staff has to read and sign the logbook.

Read complete article : SOP –Front Office Assistant / Executive - Taking over a shift

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