Friday, January 4, 2013

SOP - Allocating Guest Room, Upgrade and Downgrade

Train your Front Desk staff on Allocation, Upgrading and downgrading guest rooms.

1) Familiarize with the roomstype in the hotel

Memorize the different room categories, their differences, and respective locations so that you can optimize the situation

2) Verify the room specificationson the reservation.

During check-in, verify with the guest, the room category he has reserved.

(Higher floor, Room with special view, Room away from elevator, Twin/Double, smoking/Non-smoking etc)

Read full Article: SOP for Allocating guest room.

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