Thursday, January 10, 2013

Hotel Front office SOP for - Guest registration and Checkin

After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information’s.

Registration card requires the guest to provide his or her name, address, telephone number, passport and visa details.

On addition to this the details of the reservatio like room type booked, room rate, billing instructions and meal plan is also printed on the registration card.

Guest is also asked to sign on the printed registration card as a statutory requirement and also to verify that the details provided on the registration card is accurate.

Read the complete Article : SOP – GuestRegistration and Check in process

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