Monday, January 14, 2013

Do's and Don'ts while handling guest complaints in hotels

Hotel Staff may receive complaints about F&B outlets, Rooms and other services offered to the guest, Regardless of whether those operations are manages by the hotel .

Unless the front office and the food and beverage operators establish procedures for referring complaints, guest may continue to be upset and the htoel will continue to hear the problem.

Hotel staff members should anticipate how they might resolve some of the most common complaints. and they should also follow certain Do's and Don't while communicating to the guest.

Read Complete Article: Do's and Don'ts in hotel

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