Saturday, May 11, 2013

Tray, Trolley, Cart Clearance Procedure in Room Service / IRD:

  • The guest informs the order taker of a clearance request.
  • Before you leave a service tray or room service cart, Know where the guestroom is located and also know the best way to get to the guestroom.
  • Avoid public elevators, lobbies, function areas and restaurant entrances.
  • Knock firmly three times with your knuckles and announce “Room Service / In Room Dining”.
  • Place service ware, glasses, used linens and trash on the tray.

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