Sunday, December 30, 2012

Importance of Telephone Etiquette in Hotels

When it comes to Hotel industry regardless to whom the staff is speaking too it is very essential to make a positive impression.  All hotels follow certain standards while handling telephone calls.

Following points are always taken care while attending phone calls.

  • Phone should be answered within three rings.
  • Smile even though you are on the telephone.
  • Sit or stand up straight.
  • Use a low voice pitch.
  • Match your speaking rate to the caller's.
  • Avoid extremes in volume.
Read the complete article: Telephone etiquette in hotels

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