Importance of Telephone Etiquette in Hotels

When it comes to Hotel industry regardless to whom the staff is speaking too it is very essential to make a positive impression.  All hotels follow certain standards while handling telephone calls.

Following points are always taken care while attending phone calls.

• Phone should be answered within three rings.
• Smile even though you are on the telephone.
• Sit or stand up straight.
• Use a low voice pitch.
• Match your speaking rate to the caller's.
• Avoid extremes in volume.

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