Friday, August 9, 2013

How to Handle guest complaints in Resturants and coffee shops ?

Understand few common reasons for ‘Why Guest complaints?’:
  • Unfriendly staff or lack of a warm greeting.
  • Pushy servers.
  • Excuses by the servers.
  • Lack of courtesy by servers.
  • Unhelpful attitudes of servers.
  • Overly friendly servers.
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