Room attendants are the best and first line of offense in preparing for the guest stay, The clean the room and are the key people to recognize deficiencies that can cause guest dissatisfaction.
For instance, what happens if a room attendant does not recognize that a light bulb is burned out ? probably, the guest will try to turn on the lamp, notice the burned out bulb. become disgruntled and call the front desk.
This is one strike against the hotel. By setting up a proactive system whereby employees recognize deficiencies, report them, and repair them before anyone rents the room, the hotel team can avoid guest dissatisfaction.
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