House Keeping Training

House Keeping Training 

Types of Maintenance Work
Sizes of Linens used in hotels
Communicating Maintenance Work

Security Staffing In Hotels

Security Staffing In Hotels :-

While developing a security program, a hotel or motel will need to consider whether to hire staff as full time personal or to contract with some security agencies or arrange for part time protection with local off-duty police personal etc.

Because of a facility's size and organizational structure it may be appropriate to assign security responsible to a member of the management staff such as Resident manager or Human resource director. If management decides the property needs a security department, it must determine whether the department should be a proprietary unit with in-house staff functions or a security program run through a reputable, licensed contract security company.


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How to Develop Hotel Security Program

How to develope the security Program in hotels ?

Some important points relating to the development of a security program need to be made at the outset. First, a Security program should stress the prevention of security problems. 

It is far mare desirable to keep security incidents from occurring than it is to catch a criminal after a crime has been committed. Certain actions and procedures, properly implemented, may help to prevent or discourage such incidents. Nonetheless, it must be recognized that not all crime is preventable.

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Hotel Divisions and departments

Departments within a hotel are classified according to a variety of methods. According to one method, each department is classified as either a revenue center or support center. This method is especially useful for accounting purposes and in relation to the property's record keeping and information system.


Revenue Center - A revenue center sells goods or services to guests and thereby generates revenue for the hotel. Eg: - Front office, Food and beverage outlets, business center, SPA etc.


Support centers / Non- revenue center - Do not generate revenue directly but plays a supporting role to the hotel's revenue centers. Eg:- Housekeeping, Engineering, Human resources, Accounts etc.


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Maintenance Types

Types of Maintenance in Hotels :-

The Housekeeping department often takes the first step to maintenance functions for which engineering department is ultimately responsible. There are three kinds of maintenance activities:-

1) Routine Maintenance.

2) Preventive Maintenance.

3) Schedule Maintenance.


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Calculate productivity standard for Room Boys

Productivity standard worksheet for Room Attended / Maids.

Step1

Determine how long it should take to clean one guestroom according to the department's performance standards.

Eg:- Approximately 27 minutes*

Step 2

Determine the total shift time in minutes.

8 hours X 60 minutes = 480 minutes

Step 3

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Identifying and Communicating Maintenance Work :-

Room attendants are the best and first line of offense in preparing for the guest stay, The clean the room and are the key people to recognize deficiencies that can cause guest dissatisfaction.

For instance, what happens if a room attendant does not recognize that a light bulb is burned out ? probably, the guest will try to turn on the lamp, notice the burned out bulb. become disgruntled and call the front desk.

This is one strike against the hotel. By setting up a proactive system whereby employees recognize deficiencies, report them, and repair them before anyone rents the room, the hotel team can avoid guest dissatisfaction.

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Sizes of Linens used in hotels :-

Sheets, Blankets, tablecloths, etc. have to be sized according to the sizes of the mattresses and tables. Other items can be chosen on the basis of appearance and price.

Tablecloths come in wide variety of sizes. To make an attractive presentation, the edges of a tablecloth should have a sufficient corner drop off the end of the table.


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