How to seup Maids Cart / Trolley in Housekeeping

SOP – Housekeeping – Trolley or Maids cart setting

• Houseman / Housemaid sets his trolley as per the standard, like bed sheets in one shelf, towels in another, bathroom amenities in a separate drawer.
• Maids cart can be compared as a giant tool box, It should be stocked with all the required amenities to complete a complete shifts room cleaning.
• The maids cart should be spacious enough to carry all the required supplies for one shifts work.

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Turndown service / Evening service

SOP – Housekeeping – Turndown service / Evening service

Turndown service:

• The evening boy takes the status report of the floor from the desk.
• Takes the floor key/card and sign for it.
• Take a round of the floor corridor to maintain it clean and tidy. Take out trolley.
• Vacant rooms to be serviced from 6.00 p.m. onwards.

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Tips for dusting guest rooms in hotels

SOP – Housekeeping – Dusting Guest Rooms

Dusting doors and windows:

• From your caddy basket take a duster.
• Fold duster into four folds.
• Sprinkle with dusting solution and dust inside and outside of each door, frame and wooden window frames.
• For areas which cannot be reached use a feather duster and remove the dust and cobwebs.

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Tips for Re-Stocking bathroom supplies

SOP – Housekeeping – Restock bathroom supplies

Restocking of Bathroom supplies:

• Bathroom amenities/ supplies have to be replenished daily.
• Check the facial tissues in the box and replace if empty.
• Attention to each detail and make sure that the facial and toilet tissue should not be empty.
• Remove the protection tab from the tissue box and then pull one tissue and fold in a triangular shape. This will ensure that the other tissues will come out easily when pulled.

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SOP - Cleaning W/C or Toilet - Guest bathroom

SOP – Housekeeping – W/C or Toilet Cleaning:

Put on the protective gloves and goggles.

Flush the W/C or toilet, If the flush is not working properly then inform the control desk to create a maintenance job order for the same.

Sprinkle the cleaning solution in a circular motion around and inside top of w/c bowl and leave it for 10 minutes.

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SOP - Housekeeping - Cleaning bathroom tiles and mirrors

SOP – Housekeeping – Cleaning Bathroom tiles and Mirror

Cleaning tiles:

Apply diluted cleaning solution on to the scrubber and scrub top to bottom ensuring dirt/hair are removed from the tiles.

Clean small area of the tile and grout and then dry with a sponge.

Wet sponge with hot water and remove detergent.

Tiles have to be cleaned daily with diluted Cleaning solution.

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