- When a Credit Card is Declined by the EDC machine
- Discuss the matter with the guest in private.
- User Care when describing the guest's unauthorized transcation ( Eg: Do not say that he guest credit card is Bad or Worthless).
Tuesday, November 13, 2012
Tips for resolving Declined Credit Card / Check issues in FO
Tips for resolving Declined Credit Card / Check issues in Front Office:
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